FAQ

SIZING:

All size guides can be found within the product description or attached photos of the item. If you need assistance with sizing please email us at bk_boutique@outlook.com.

PAYMENT OPTIONS: 

We accept most card types including Visa, Mastercard and Amex. We also accept Paypal, Shopify pay, Apple pay, Afterpay and Humm.

RETURNS:

We currently do not offer returns for custom made or made to order products.  Please ensure to properly measure your dog prior to purchase to avoid disappointment or contact us for assistance prior to purchase.

Returns or exchanges may be available for pre-made stock depending on availability, however all postage for returns & exchanges will need to be paid for by the customer.

POSTAGE

All parcels are dispatched within 1-3 business days via standard postal service and come with tracking which will be emailed to you upon fulfilment of your order. Express shipping is available within Australia only.

Domestic postage -

$7.95 Local Brisbane area

$9.00 for standard domestic shipping

$14.00 for express post

New Zealand

Tracked post ( 4-6 business days ) - $14.00AUD

USA -

Tracked Post ( 14-27 business days ) - $33AUD

Rest of the World -

Tracked post ( 10-30 business days ) - $22.00AUD 500g 

$33AUD over 500g

Delivery windows may differ during busy periods.

We do not take responsibility for lost or stolen packages once they have left our hands and are with the postal service. In the unlikely event that your parcel fails to arrive, we may refund your purchase price minus delivery fees or provide a replacement where possible. Any applicable customs or border fees is the responsibility of the purchaser.

PRODUCT CARE: 

A hand-wash or spot clean is recommended to keep your items looking fab! Lay items flat in the shade to dry. 

REVIEWS:

If you'd like to leave us a review, you can do so underneath the product description on any of our listings. Alternatively you can leave a review on our Facebook page. Reviews like yours help small businesses like ours so much and we appreciate your time.